Terms of service

General terms and conditions of sale for online purchases at www.grevebloc.com


1) Premises.

These general conditions of sale (hereinafter the “General Conditions”) are valid exclusively between the seller and any natural person who makes exclusively as a consumer, as defined in Article 2 of Directive 2011/83/EU of the European Parliament and of the Council of 25/10/2011, (hereinafter the “Customer”) online purchases on the Site within the Virtual Showcase, following the procedures indicated therein.

These General Terms and Conditions exclusively regulate the offer, transmission, terms of purchase, acceptance, delivery of the purchased Products and the right of withdrawal of the Customer from the purchase of the Products, between the users of the Site and the seller, while they do not regulate the provision of services or the sale of products by different parties that can be reached through the Site via hyperlinks, links or banners.

Contracts for the sale and purchase of the Products shall be concluded between the Seller and a Customer and shall be concluded exclusively through the Internet, by means of the Customer's access to the Virtual Showcase published on the Site and the placing of a purchase order in accordance with the procedure provided within the Virtual Showcase. The contracts concluded between the Seller and the Customer are governed by Directive 2011/83/EU of the European Parliament and of the Council of 25/10/2011 and Directive 1999/44/EC of the European Parliament and of the Council of 25/05/1999.

These General Conditions may be subject to amendments and updates. Any updates and amendments will be regularly posted on the Virtual Showcase and the date on which the updates are put online will be equivalent to the date on which they enter into force.

In the event of changes to the General Conditions, the General Conditions published in the Virtual Showcase at the time the order is placed by the Customer will apply to the purchase order.

Pursuant to Directive 2011/83/EU, the user of the Virtual Showcase is invited to read these General Conditions carefully: to this end, the General Conditions are available on the Virtual Showcase to any visitor to the Virtual Showcase.

The Customer is invited to print or store these General Conditions in the manner preferred.

 

2) Products.

Information about the Products susceptible to remote sale through the Virtual Showcase is set forth in the Product Catalog found on the Virtual Showcase. In the Product Catalog, the Products are represented as best as possible. However, some errors, inaccuracies or minor differences between the graphic/photographic representation of the Product in the Virtual Showcase and the actual Product may show up. Therefore, the photographs of the Products presented on the Virtual Showcase do not constitute a contractual element, as they are merely and symbolically representative of the Product being bought and sold.

The availability of the Products resulting at the time of the order is purely indicative, since, due to the simultaneous presence within the Virtual Showcase of several users, the Products could be sold to others before the Order Confirmation.

 

3) Order and conclusion of the purchase contract

In order to purchase the Products, the Customer shall complete and send to the seller the order form in electronic format, following the instructions contained in the Virtual Showcase. The order form contains a summary of the main commercial conditions, including price, means of payment and mode of delivery, as well as information on the main characteristics of the Products ordered and a reference to the General Conditions. The Customer must put the Product he/she wishes to purchase in the appropriate “Shopping Cart” and, after having read the General Conditions, with particular reference to the contribution for delivery costs, the methods of exercising the right of withdrawal, and the Privacy Policy, he/she must select the desired method of payment and choose the “send order” option.

Before the transmission of the purchase order:

- the Customer may correct any data entry errors by following the appropriate editing procedure contained in the Virtual Showcase. Please note that the Customer has the right to change the quantity and type of the Products he/she intends to purchase, by adding or removing one or more Products from the “Shopping Cart”
- the seller will ask the Customer, through the procedure of entering the purchase order, to read carefully the General Conditions, including the right of withdrawal, to print a copy and to store or reproduce a copy for personal use.

By submitting the order form, the Customer acknowledges and declares that he/she has read all the information provided to him/her during the purchase process and fully and unconditionally accepts the General Conditions, as well as the additional information contained in the Virtual Showcase and related to the Privacy Policy.

Seller reserves the right to evaluate the acceptance of orders received and may reject or otherwise not process purchase orders that are incomplete or incorrect, or in the event of unavailability of Products or that result in the delivery of Products ordered in certain geographic areas.

The Seller will notify the Customer of any inability to accept orders received within 48 hours commencing on the business day following the day on which the Customer submitted the order and will refund any sums already paid by the Customer to pay for the supply.

The contract for the sale and purchase of the Products indicated in the order form will be considered concluded with the sending by the Seller to the Customer of an order confirmation e-mail (hereinafter the “Order Confirmation”) to the e-mail address provided by the Customer. Such confirmation will summarize the Products selected, their prices, VAT and any taxes due, transportation and delivery charges, delivery address, order number (hereinafter “Order Number”) and the General and Special Conditions applicable to the Order.

The Customer undertakes to verify the correctness of the data contained in the Order Confirmation and to notify the seller within 24 (twenty-four) hours of receipt thereof of any corrections. Possible additional expenses caused by errors in the data not reported in a timely manner will be borne by the Customer.

The Order Number, generated by the system and communicated by the Seller, shall be used by the Customer in any subsequent communication with the Seller.

 

4) Prices.

All prices of the Products listed in the Product Catalog are inclusive of VAT and taxes.
Delivery charges (hereinafter “Delivery Charges”) shall be borne by the Customer and adequately highlighted in the order and in the Order Confirmation. In particular, the order form, the Order Confirmation and the relevant receipt/invoice will detail:

the price of the Product
the VAT and other taxes, if any;
the Delivery Charges.

Prices posted on the Virtual Showcase and offers, may vary; Seller reserves the right to make changes without notice.
The price shown on the Virtual Showcase at the time the order form is submitted shall apply to the Products, without any consideration of previous offers or any price changes that have occurred subsequently.
In the event that a price has been incorrectly posted in error, the seller reserves the right not to confirm the order received, waiving the sale.

 


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5) Import Taxes and Customs Duties

Depending on the place of production of the purchased goods or the place of delivery, the purchased Products may be subject to import taxes and/or customs duties, the amount of which may also vary depending on the type of Product bought and the destination country. Therefore, it is not possible to predict in any way whether and what costs might be incurred for customs clearance of the purchased goods. Consequently, any costs related to import taxes and/or customs duties will be the sole responsibility of the Customer. For more information, please contact your country's customs office.

6) Payment Methods

The payment methods are those indicated in the order form. Payment can be made online by credit card, prepaid card, PayPal, and by the methods specified in the Virtual Showcase and in the “Cart” section. All financial information necessary for the transaction will be transmitted, via encrypted protocol, to PayPal, which provides the relevant remote electronic payment services, without any third party having access to it. This information will never be used by the seller except to complete purchase procedures and to issue refunds to the Customer in the event of Product returns, following the exercise of the right of withdrawal, or if necessary to prevent or report fraud to the police regarding the Virtual Showcase and/or the Website. For transaction security reasons, the seller reserves the right to request a copy of the Credit Card holder's identity document.

Upon communication of the Order Confirmation, the amount corresponding to the purchased Products will be charged to the Customer. The seller will issue the purchase receipt for the Products (or the invoice if requested), sending it via e-mail to the order holder within 48 (forty-eight) hours of the Order Confirmation. The receipt (or the invoice if requested) will be based on the information provided by the Customer. No changes to the data will be possible after the receipt (or invoice if requested) has been issued.

 

7) Delivery Methods

The purchased Products will be delivered to the address provided by the Customer in the order form. Delivery Charges are the responsibility of the Customer and are clearly indicated in the Virtual Showcase, in the order form, and in the Order Confirmation. Their amount also depends on the total value of the individual order. The shipment of Products will only occur after the full payment of the order amount (including the price of the purchased Products, VAT and any applicable taxes, and Delivery Charges) has been duly made by the Customer.

The seller will deliver the purchased Products through specialized carriers, only in the geographical areas specified in the Virtual Showcase, using standard service without delivery notification, from Monday to Friday, excluding public and national holidays. Products shipped within Italy are typically delivered within 15 working days from shipment; Products shipped within the European Union are typically delivered within 20 working days from shipment. The delivery times indicated above are purely indicative and not essential. Any changes to the above will be promptly communicated via email to the Customer.

At the time of delivery, the presence of the Customer or a trusted person is required to check that the packaging is intact and clean and that the Products received match the details on the Order Confirmation.

In case of visible defects, such as incorrect quantities and/or incorrect Products, and damaged packaging, the Customer or the entrusted person must report these on the delivery note and contact the seller's Customer Care at info@grevebloc.comwithin 14 (fourteen) days of Delivery. The warranties provided by Directive 1999/44/EC and subsequent amendments remain unaffected.

Purchased Products may be held by the carrier for a maximum number of calendar days, which will be communicated to the Customer when contacted by the carrier for delivery. If this period elapses without the Customer collecting the Products, the order will be automatically canceled, and the Products will be returned to the seller. The seller will refund the Customer the value of the order, deducting the Delivery Charges and the costs incurred for returning the Products to the seller.

8) Right of Withdrawal

8.1 Information Regarding the Right of Withdrawal

According to the provisions of Directive 2011/83/EU, the Customer, as a consumer (as defined in Article 2 of the same), has the right to withdraw from the purchase of Products without any penalty and without specifying the reason, within 30 days. The withdrawal period expires 30 days from the day the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the last ordered item. In the case of a contract involving multiple items ordered by the Customer in a single order and delivered separately, the 30-day period starts from the day the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the last item.

To exercise the right of withdrawal, the Customer must inform the seller's Customer Care of their decision to withdraw from the contract through an explicit statement (e.g., via registered mail, fax, or email).

After making such a statement, the Customer will receive a response from the seller's Customer Care, indicating the methods to be used for returning the Product(s). Once the above communication is received, the Customer must send the Products for which they have exercised the right of withdrawal back to the specified address and within the specified terms, and in any case within 14 days from the date on which the withdrawal was communicated. The return shipping costs are the responsibility of the Customer. The original shipping costs are non-refundable.

By law, the return shipping costs are the Customer's responsibility. The goods must be returned intact, in their original packaging, complete with all parts (including packaging and any documentation and accessories), with attached fiscal documentation, and the return is under the full responsibility of the Customer.

Subject to verification of compliance with the above conditions and provided that the right of withdrawal is exercised within the terms indicated, the seller will refund the amount of the Products subject to withdrawal as soon as possible and in any case within a maximum period of 30 days from receiving the Customer's withdrawal communication. However, the seller reserves the right to withhold the refund until they have received the Products subject to withdrawal or until the Customer has provided proof of having returned the Products subject to withdrawal, whichever occurs first.

Pursuant to Directive 2011/83/EU, the right of withdrawal does not apply to Products made to measure or clearly personalized or which, by their nature, cannot be returned or are likely to deteriorate or expire rapidly, or which are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery; or which, after delivery, are, by their nature, inseparably mixed with other items.

In any case, the consumer is responsible for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

8.2 Standard Withdrawal Form

The Customer wishing to withdraw from the contract is requested to follow the following procedure:

The Customer may use the following standard text: "I/we () hereby notify the withdrawal from my/our () contract concluded for the purchase of the following goods/services () – ordered on () / received on (*) – buyer's name(s) – buyer's address(es) – purchase date – reason for withdrawal." The following statement must be communicated to the following email address:

info@grevebloc.com

9) Warranties

All products sold by the seller are covered by a legal warranty of twenty-four (24) months for non-conformity defects. If Products are received that do not conform to the orders or are defective, the Customer must notify the seller's Customer Care via email within 14 (fourteen) days of discovering the non-conformity, specifying whether they wish to have the Product replaced/repaired or if they wish to receive a price reduction for the Product. Beyond this period, the seller will not be responsible for any non-conformity defects identified by the consumer.

In the event of a Product replacement or repair, the warranty terms for the replaced or repaired Product are the same as for the original Product. Therefore, the overall two-year duration of the legal warranty will start from the delivery of the original product.

In the case of replacement or repair of the Product, the seller will contact the carrier, who will pick up the goods based on availability.

The seller reserves the right to verify the reported non-conformity and, if confirmed, will ship the replacement goods or refund the amounts paid.

To avail of the warranty, it is necessary to present the purchase documents.

If repair or replacement is impossible or excessively burdensome, the Customer may request, at their option, a price reduction or contract termination. It is understood that the amount of the reduction or the sum to be refunded will take into account the use of the item and that a minor defect, for which repair or replacement is impossible or excessively burdensome, does not entitle the Customer to terminate the contract.

In any case, for the legal warranty regulation, refer to the provisions of Directive 1999/44/EC of the European Parliament and of the Council of 25/05/1999, and in particular to the rights set out in Article 3 of the same. Concerning Italian law, refer to the provisions of Articles 128 to 135 of the Consumer Code and, in particular, to the rights set out in Article 130 of the Consumer Code.

10) Customer Service

The Customer may obtain information regarding after-sales assistance services by writing to info@grevebloc.com.

11) Processing of Personal Data

Customer data is processed by the seller and the seller's Customer Care in compliance with the regulations on personal data protection, as specified in the "Privacy Policy" section provided pursuant to Article 13 of European Regulation No. 679/2016 (GDPR).

12) Communications

Any communication can be addressed to the seller by contacting the seller's Customer Care at the email address info@grevebloc.com.

13) Applicable Law and Jurisdiction

This contract is governed by and must be interpreted in light of:

(a) Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 (b) Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 (c) Directive 2000/31/EC of the European Parliament and of the Council of 17 July 2000 (d) with regard to the processing of personal data, European Regulation No. 679/2016 (GDPR).

For matters not provided for in the aforementioned directives, the law of the IT nation will apply, without prejudice to the consumer's protection provided by the mandatory provisions of the law of their place of residence.

The consumer's action against the other party to the contract may be brought before the courts of the Member State in which that party is domiciled or, regardless of the domicile of the other party, before the courts of the place where the consumer is domiciled. The other party's action against the consumer may only be brought before the courts of the Member State in whose territory the consumer is domiciled.

The rules referred to in

(a) Directive 2011/83/EU (b) Directive 1999/44/EC, as amended (c) Directive 2000/31/EC of the European Parliament and of the Council of 17 July 2000 (d) European Regulation No. 679/2016 (GDPR)

and for matters not provided therein, the substantive and procedural law in force in the territory of the nation in which the action is brought, without prejudice to the consumer's protection provided by the mandatory provisions of the law of their place of residence.

Any disputes related to the interpretation or execution of this contract will be exclusively resolved by (i) the court of the Customer's place of residence if they are a citizen of an EU Member State.

The Customer also has the right to use the online dispute resolution procedure available at https://ec.europa.eu/consumers/odr/.